Refund Policy
Last updated 6/25/26
Introduction
We want you to love your coffee. If something isn't right with your order, here's how we handle refunds and returns.
Satisfaction Guarantee
Because our products are food items, we don't accept returns of opened bags for hygiene and freshness reasons. However, if you're not satisfied with the quality of your coffee, please contact us at craig@cnycoffee.com within 7 days of delivery — we want to make it right and may offer a replacement, store credit, or refund at our discretion.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at craig@cnycoffee.com within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, including original shipping costs, at no charge to you.
How to Request a Refund
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Email craig@cnycoffee.com with your order number and the reason for your request.
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We'll respond within 1–2 business days with next steps, including a return shipping address if applicable.
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Once approved, refunds are issued to your original payment method within [5–10] business days.
Order Cancellations
You may cancel an order for a full refund if it has not yet entered processing or shipped. Once an order has shipped, it is subject to the return terms above. To request a cancellation, email craig@cnycoffee.com as soon as possible after placing your order.
Subscriptions
Subscription orders can be paused, modified, or canceled anytime before the next billing date by logging into your account or emailing craig@cnycoffee.com. Refunds are not provided for subscription shipments that have already been processed or shipped.
Questions
For any shipping questions, reach us at craig@cnycoffee.com